Nobia is the leading kitchen specialist in Europe, with prolific brands like HTH, Marbodal and Magnet. In spring 2022, Augur worked closely with B2B customers and our Nordic team to create an innovative CX vision.
Here's what we achieved:
Insight foundation: Identification of key customer insights and business challenges.
Spotting Opportunities: We identified untapped areas with promising business potential.
Future CX Journey: We visualized the customer journey for the next 3-5 years.
New Offerings: We found opportunities for new service concepts that address emerging needs.
Elevated Experience: Our ultimate goal was to enhance the overall customer experience.
This collaborative effort aimed not only to address current customer needs but also anticipate and meet future expectations, positioning Nobia as design and sustainability leader in the European kitchen industry