CX Strategy

We make your customers happy and loyal. By crafting a strong, attractive and distinctive customer experience, marrying your business model with real human needs.

We take the customers’ perspective andre-design your whole customer facing operation through the eyes of yourstrategic target group.

Moderna Försäkringar

Designing state-of-the-art CX for the insurance customer

In 2020, Moderna Försäkringar was Sweden’s fifth largest insurance company, but out on a mission to challenge the big four in the market by creating a state-of-the-art customer experience in the category.

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