Experience Journey Mapping

Visualizing the customer journey to identify how and where to take your brand/service/product experience to the next level.

We map out the crucial stages of the journey towards purchase. And identify the positive aspects that can be enhanced and the negative that can be turned into opportunities for enhancing the experience and value for customers.

Moderna Försäkringar

Designing state-of-the-art CX for the insurance customer

In 2020, Moderna Försäkringar was Sweden’s fifth largest insurance company, but out on a mission to challenge the big four in the market by creating a state-of-the-art customer experience in the category.

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Car-sharing company

Next level car sharing

The competitor landscape for a car-sharing company is not only other car-sharing companies, but all modes of transportation. Today mobility is becoming increasingly critical in urban areas all over the world.

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